Refunds

When a fee comes back

These rules apply to planning sittings booked with Mentis Harvest Financial Planning Co., Ltd. at Tambon Taba, Amphoe Tak Bai, Narathiwat 96110. They cover conversations and written savings maps. We do not sell goods, and we do not ship materials, so there is no product-return procedure. Fees already explained on the fees page are the amounts these rules refer to.

How to ask

Write to info@mentisharvest.click or call 073581230 and include the name on the booking, the sitting type, and the date. We confirm what can be returned, and what has already been earned, within five office days of a clear request.

Deposits

The Long Horizon Plan is held with a deposit of thirty percent of the quoted fee. The deposit is part of the fee. Shorter sittings (ledger, school-years, yearly review) are not deposit-based; the date is held by written confirmation and the fee is paid on the day unless we have agreed otherwise in the confirmation.

Cancellation by you

If you cancel a Long Horizon Plan five or more office days before the opening sitting, and we have not yet started reading your records, the deposit is returned in full. If you cancel inside those five office days, before any reading has started, the deposit is kept and any amount you have already paid above the deposit is returned. If you cancel a shorter sitting at least two office days before the time, no fee is due. Inside two office days, half the sitting fee is due if we cannot fill the hour.

Rescheduling

You may move a confirmed sitting once, without a fee, if you tell us at least two office days ahead and we have a later opening within sixty days. A second move, or a move with less notice, is treated as a cancellation of that date under the rules above. We will offer another date where the book allows.

No-shows

If you do not arrive and do not call, the sitting fee for that appointment is kept: the deposit for an opening sitting, or the full fee of a shorter sitting if it was prepaid, or an invoice for half the shorter sitting if it was to be paid on the day. Work not yet started, such as a mapping sitting that was never reached, is not invoiced. We will offer one replacement hour within sixty days for a no-show on a shorter sitting if you get in touch within seven office days. The missed hour itself is not refunded.

Work already started

Once we have begun reading records, or have drafted a map or a school schedule, that stage is earned. A deposit already matches most of that early work on a Long Horizon Plan and is not returned after reading starts. If you have paid the full quoted fee and stop before the mapping sitting, we return the portion that was for the mapping sitting and the handover, and we state the arithmetic in the reply. A finished map or a finished schedule is delivered work. Its fee is not refunded because the household later changes the goal.

Our cancellation

If we cancel because of illness or a closed office, you may take a full return of any amount already paid, including the deposit, or take a new date. The choice is yours. We ask you within two office days of reopening.

Method and timing

Money is returned to the account or the cash method used to pay it. We do not return a fee in a different person’s name unless you ask in writing. Returns are sent within fourteen office days after we confirm the amount. Bank time after that is outside our count.

What we cannot return

A completed ledger page, schedule, or map. A no-show hour that has already been charged under the rule above. Time spent reading records after you asked us to begin. We have no purchased materials to refund because the household brings its own papers and we do not buy goods on your behalf.